In the , the Gloss Work environment regarding Competition and you may Consumer Protection (UOKiK Chairman) launched the authority is actually monitoring this new photovoltaic sector and you can titled into advertisers so you’re able to regard user rights.
The study try motivated because of the progressively more consumer complaints concerning the measures regarding solar pv enterprises in Poland (into the 2021 UOKiK received just as much as 120 grievances). The UOKiK President circulated proceedings out of an infringement of cumulative hobbies regarding customers against two Shine solar pv organizations.
can cost you associated with a consumer’s ability to withdraw regarding deals (the newest contractual terms out-of each other companies can lead to the responsibility to spend particular will cost you associated with construction even before the lapse of one’s statutory 14-date several months so you’re able to withdraw on bargain totally free-of-charge);
congestion off a customer’s capacity to withdraw in the bargain (elizabeth.grams., the fresh new UOKiK President suspects among the examined companies of fabricating the new withdrawal energetic only if an individual directs this new declaration of the joined letter or submits they on business’s workplace, while the laws does not require particularly setting);
providing a free of charge review out-of construction as well as the estimated need for time, while fundamentally ?ndividuals are questioned to pay for this service when they withdraw on price;
Additionally, FG Energy is accused of making unauthorized records to help you bodies associations, for instance the Ministry out-of Climate and you may Environment, because of the recommending it truly does work using them.
Simultaneously, this new UOKiK President circulated first comparison against ten others. Their price themes, now offers, and you may techniques are increasingly being looked at for you’ll be able to abuses of cumulative hobbies from customers together with access to prohibited clauses. The newest concerns relate with such circumstances because limiting assurance liberties, indicating hyperlinks to help you regulators programs, making selling phone calls with no client’s earlier agree, maybe not valuing the fresh consumer’s to withdraw in the offer, and you can charging consumers in such instances. In the end, solar pv businesses tend to have fun with telemarketing, which brings a danger of phishing and you can name swindle.
The fresh UOKiK President’s steps suggest that subsequent steps in this issue on the upcoming months are likely. The way it is concerned in addition to proves the brand new UOKiK President does believe individual user grievances when the the individuals complaints could possibly get establish you to certain company’s routine leads to violation of one’s collective welfare of one’s consumer or the means to access prohibited clauses. Such as for example grievances may result in a Willits loan formal UOKiK investigation and an effective penalty of up to ten% of business’s return in the preceding 12 months. In such instances, UOKiK may great their executives up to PLN dos billion, we.age., approx. €430 thousand.
PKN Orlen is the Shine frontrunner regarding oil and you can petrochemical business sector, effective along side also have chain for subdued oil items in Poland, Austria, Czechia, Estonia, Latvia, Lithuania, Germany, and you will Slovakia. Orlen’s points defense every stamina situations generally processed within a petroleum refinery, and also a system off retail stamina channels across the Poland. PKN Orlen and provides a variety of petrochemical products from the their refineries for the Poland and you can Czechia. It’s very mixed up in electricity and you may gas markets. PKN Orlen is the biggest fuel purchaser inside the Poland.
PGNiG ‘s the head provider from gas inside Poland, within both wholesale and you will retail membership, and is along with the proprietor of all the present energy shop establishment when you look at the Poland. It has got minimal facts on the supply of propane during the Lithuania, Germany, holland, Austria, The uk, and you may Ukraine. PGNiG is additionally mixed up in electricity also provide chain within the Poland and to a finite the amount regarding supply of specific discreet oil things.